Polish public administration accelerates digitalisation. AI is already used by every second central government unit.
In 2025, Poland’s public administration made broad use of digital tools, although the pace of adopting new technologies differed significantly between central and local government bodies. The most widespread solutions remained the e-Procurement platform, electronic document management and mobile access to public services. The largest gap between central and local administration was visible in the use of artificial intelligence.
According to Statistics Poland, in 2025, 90.4% of public administration units equipped employees with portable devices enabling mobile internet access for work purposes. In central government administration, this share reached 99.1%, compared with 90.0% in local government administration.
The share of employees with access to such devices was lower. Across the whole public administration sector, 34.4% of employees had access to mobile devices, up by 0.3 percentage points from the previous year. In central government administration the figure was 51.8%, while in local government administration it stood at 23.4%.
Electronic document management is becoming standard
The Electronic Document Management system, known in Poland as EZD, is becoming one of the core working tools used by public offices. In 2025, it was used by 86.2% of public administration units, compared with 84.7% in 2024.
EZD was much more common in central government administration, where 95.5% of units used it. In local government administration, the share was 85.8%. Among marshal offices, the use of electronic document management reached 100%.
Public administration units could use both commercial and non-commercial electronic document management systems at the same time. Statistics Poland data show that 30.5% of units used a non-commercial system, while 76.2% used a commercial one.
Public offices are training employees in digital technologies more often
One of the strongest increases in the data concerns ICT training for public administration employees. In 2025, 77.4% of public administration units provided employees with training in the use of information and communication technologies. A year earlier, the figure was 62.6%.
In central government administration, such training was provided by 95.5% of units, compared with 76.6% in local government administration. Among county offices, the share was 88.4%, while in municipal offices it reached 74.7%.
| Area | 2024 | 2025 | Change |
|---|---|---|---|
| Units using electronic document management systems | 84.7% | 86.2% | +1.5 pp |
| Units providing ICT training | 62.6% | 77.4% | +14.8 pp |
| Units offering mobile apps with e-services | 34.2% | 35.7% | +1.5 pp |
Artificial intelligence: central government far ahead of local administration
In 2025, 17.7% of public administration units declared that they had implemented solutions based on artificial intelligence. The data reveal, however, a very large difference between types of public institutions.
In central government administration, AI was used by 50.9% of units, while in local government administration the share was only 16.4%. Among municipal offices it stood at 15.2%, among county offices at 22.6%, and among marshal offices at 50.0%.
This large gap may suggest that AI solutions are being adopted faster in institutions with greater organisational resources, larger-scale processes and a stronger need to automate administrative tasks. In local government, barriers may include limited budgets, shortages of digital skills and weaker access to specialised IT support.
e-Procurement is almost universal in public administration
The most widespread digital solution remains the e-Procurement platform. In 2025, it was used by 99.2% of public administration units. In local government administration the share was 99.4%, while in central government administration it reached 95.5%.
The e-Procurement platform is used for electronic communication and information exchange in public procurement procedures. It also makes it easier for contractors to access information on national and EU procurement proceedings.
E-services: mobile-friendly websites are common, apps remain less widespread
Public administration is increasingly adapting its digital channels to mobile users. In 2025, 97.5% of units declared that their website was adapted for use on mobile devices.
However, far fewer units offered their own mobile applications providing e-services. Across the whole public administration sector, the share was 35.7%, compared with 34.2% a year earlier. The highest figure was recorded among marshal offices, where 68.8% offered mobile apps.
Statistics Poland also reported that 31.4% of public administration units enabled participation in online voting or public consultations. Meanwhile, 41.0% of units declared that their websites were adapted to the needs of foreigners.
Digital skills among citizens: local governments were more active
An important part of public-sector digitalisation is not only the implementation of internal tools, but also support for citizens’ digital skills. In 2025, participation in such initiatives was declared by 41.2% of public administration units.
In central government administration the share was 36.6%, while in local government administration it reached 41.4%. Marshal offices were the most active: 10 out of 16 such offices, or 62.5%, were involved in developing citizens’ digital skills.
The data show that digitalisation of public administration is already advanced in formal and procedural areas such as e-Procurement and electronic document management. Weaker areas include the broader use of artificial intelligence and the development of mobile applications, especially in local government administration.
Conclusions: digital foundations are in place, but next-generation services remain a challenge
Polish public administration has reached a stage where basic digital tools are already widely used. The near-universal adoption of the e-Procurement platform, the high use of electronic document management systems and the growing scale of ICT training show that digital processes are becoming part of everyday office work.
The next challenge will be to move from the digitalisation of procedures to more advanced public services. This means broader use of data, automation, artificial intelligence, mobile applications and tools that increase citizens’ participation in consultations and decision-making processes.
The differences between central and local government suggest that further digitalisation will require not only technology investment, but also organisational, financial and skills-related support for local institutions. These are the units that have the closest day-to-day contact with citizens.
Source: Statistics Poland, “Use of information and communication technologies in public administration units in 2025”, flash release of 18 May 2026. Own elaboration based on Statistics Poland data.
