Tag: Customer Experience

Ailleron Innovation Forum 2026 to Explore Practical AI in Finance

On 4 September 2026, Kraków’s Manggha Museum will host the fourth edition of the Ailleron Innovation Forum — an...

Polish Banking’s Digital Leap Meets a Growing Cybersecurity Test

“Polish banks rank among Europe’s leaders in terms of digital maturity. Deloitte’s Digital Banking Maturity 2024 report found that...

Generative AI Becomes a Strategic Tool for Banks

The use of artificial intelligence in banking processes, the results of the first large-scale implementations and the conditions necessary...

AI Strategies Are Everywhere, but Few Companies See Real Returns

Almost all organisations surveyed by KPMG globally already have an AI strategy, and more than two-thirds say artificial intelligence...

MCI.Euroventures invested 80.1 million PLN in Focus Telecom

The MCI Group has invested in a majority stake in Focus Telecom, the largest provider of cloud solutions for...

Dreamliner PLL LOT will get new interiors

The retrofit will not only include a new interior design and seat replacement but also the introduction of modern...

Poland is the second most preferred location for Shared Services Centers worldwide

Shared Service Centres ("SSC") and Global Business Services ("GBS") are becoming increasingly flexible, digital, and cost-effective, according to a...

Product is not enough. Retail chains build their strategies based on customer experience

Customer-oriented strategies are the foundation of business in the retail trade. The growing expectations of customers are forcing retail...