The MCI Group has invested in a majority stake in Focus Telecom, the largest provider of cloud solutions for contact centers, customer experience, and business communication services in Poland. Thanks to this transaction, the MCI fund will strengthen its position as a leading investor in the region in companies operating on the Software as a Service (SaaS) model.
Until now, MCI Capital Group was a minority shareholder in Focus Telecom. Through the InternetVentures FIZ subfund as part of a joint venture with PFR Ventures, MCI held an exposure corresponding to less than 15% of the company’s shares. The remaining shares belonged to the founders, PFR Ventures (through the InternetVentures fund), and other individual investors. As a result of the transaction, MCI.Euroventures purchased 80% of Focus Telecom shares, with the founders retaining 20%.
“The company has been growing rapidly for several years at a double-digit rate and is the undisputed leader in the market for contact center solutions (CCaaS) and customer experience (CXaaS) offered in the cloud,” informs Paweł Sikorski, an investment partner at MCI Capital. “Increasing engagement in Focus Telecom reflects our strategy of investing in mature digital models. Multichannel customer communication and high-quality personalized and automated customer service become the market standard,” adds Sikorski. Focus Telecom is a leading provider of this type of cloud solution in our market. At the same time, the company has a significant potential for value growth in the coming years through product development, customer service processes, and a special offer for new sectors and customer groups. MCI announces that it will also strengthen the management team with people with extensive experience, previously cooperating with the fund, to achieve these goals. Additionally, MCI plans to increase the total value of investment in the form of further M&As in Central and Eastern Europe. The typical size of an MCI investment is €30-100 million.
“MCI’s presence in the company’s structure had a significant impact on the company’s growth and success, and the continued cooperation promises to be even more promising. Continuing this relationship and greater investor involvement will allow Focus to implement ambitious development plans and innovative projects,” says Cezary Małuj, President, and co-founder of Focus.
“Supporting our customers in sales and customer service processes through the use of multiple communication channels, as well as using the latest technology, is in Focus’s DNA. Greater investor involvement will allow us to introduce innovations faster, especially those based on artificial intelligence,” adds Michał Misiak, CTO, and co-founder of Focus.
Focus Telecom currently employs over 120 people. It provides systems for managing communication in various channels (e.g., telephone, email, chat, SMS, social media), as well as tools for customer service (known as Customer Experience as a Service) and offers a cloud-based telephone exchange. The company’s customers are both medium and large entities with an organized customer service process. Focus’s solutions help improve sales and after-sales service processes and significantly increase the level of customer satisfaction.
